Refund policy

Returns and Refunds Policy

Returns
We accept returns for items that are faulty, damaged, or sent to you in error. You have 14 days after receiving your order to request a return.

We don’t offer returns, refunds or exchanges for change of mind. That includes ordering the wrong item or no longer wanting an item. Please check your order carefully before you buy.

To start a return, email us at hello@betterthanbread.com.au with your order number, a description of the issue and a photo if relevant. We’ll review your request and confirm the next steps. If your return is accepted, we’ll give you instructions on how and where to send your package, and we’ll cover the return postage. Items sent back to us without first requesting a return won’t be accepted.

Damages and issues
Please inspect your order when it arrives and contact us straight away if an item is defective, damaged, or if you’ve received the wrong item, so we can look into it and make it right.

Cancellations
Orders can be cancelled before dispatch at our discretion. Once an order has been processed or shipped, it can’t be cancelled.

Sale pricing
Sale pricing only applies to orders placed during the sale period. We don’t offer price adjustments or refunds of the difference on orders placed before a sale started.

Exceptions / non-returnable items
Certain items can’t be returned, such as perishable goods (like food), unless they’re faulty or damaged. Please get in touch if you have a question about a specific item.

We don’t offer returns based on dissatisfaction with taste, as taste is subjective. If you think there’s a quality issue with a product, we’ll investigate it thoroughly and work with you to resolve it.

We don’t offer returns because of delivery times, which depend on third parties such as Australia Post.

Better Than Bread also offers professional services such as consultations. If you cancel or reschedule with less than 48 hours’ notice, a cancellation fee of 100% of the booking fee applies. If you give us at least 48 hours’ notice, we’ll arrange a full credit towards a future booking.

Exchanges
If you’ve received a faulty, damaged or incorrect item, we’ll arrange a replacement once your return is approved. We don’t offer exchanges for change of mind.

Refunds and credits
Once we’ve received and inspected your return, we’ll let you know whether your refund or credit has been approved. If it’s approved, you’ll be refunded or credited to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it. If more than 15 business days have passed since we approved your return, please contact us at hello@betterthanbread.com.au.